Privacy Policy

At Aussie World Tours, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree, please do not access or use our website or services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Request information about our tours or services
• Subscribe to our newsletter
• Complete a booking or purchase
• Fill out a form or survey
• Contact our customer service team
• Participate in promotions or contests

This information may include:

• Name, email address, phone number, and mailing address
• Passport information and date of birth (for booking purposes)
• Payment information (credit card details, billing address)
• Travel preferences and special requirements
• Emergency contact details
• Information about your travel companions

1.2 Automatically Collected Information

When you visit our website, our servers may automatically log standard technical information, such as:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on each page
• Time and date of your visit
• Click patterns

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and allows us to improve the functionality of our site. For detailed information about the cookies we use, please see our Cookie Policy.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and fulfill your tour bookings and requests
• Communicate with you about your booking or inquiry
• Provide customer support and respond to your questions
• Send you promotional materials and newsletters (with your consent)
• Personalize your experience on our website
• Improve our website, products, and services
• Conduct market research and analysis
• Detect, prevent, and address technical issues or fraudulent activities
• Comply with legal obligations

3. How We Share Your Information

We may share your personal information with the following categories of third parties:

• Service Providers: Hotels, airlines, transportation companies, local tour operators, and other travel service providers necessary to complete your booking.
• Payment Processors: Financial institutions that process your payments.
• Business Partners: Trusted third parties who assist us in operating our website, conducting our business, or servicing you.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests from public authorities.

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this Privacy Policy.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include:

• Secure Sockets Layer (SSL) encryption for all transmitted data
• Regular security assessments and monitoring
• Access controls and authentication procedures
• Data minimization practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to correct or update your personal information
• The right to request deletion of your personal information
• The right to restrict or object to our processing of your personal information
• The right to data portability
• The right to withdraw consent (where processing is based on consent)

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

6.1 Email Marketing

If you receive marketing emails from us, you can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of each email or by contacting us directly.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

8. International Data Transfers

As a global travel company, we may transfer your personal information to countries other than your country of residence. When we do so, we implement appropriate safeguards to ensure your information receives an adequate level of protection in accordance with relevant data protection laws.

9. Third-Party Links

Our website may contain links to third-party websites. We have no control over the content, privacy policies, or practices of these sites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Aussie World Tours
420 George Street
Sydney, NSW 2000
Australia

Email: [email protected]
Phone: +61 2 8011 4567

This Privacy Policy was last updated on October 15, 2023.