Last Updated: October 15, 2023
Welcome to Aussie World Tours. These Terms of Service govern your use of our website and the services we provide. By accessing our website or using our services, you agree to be bound by these Terms. Please read them carefully.
By accessing or using the Aussie World Tours website ("Site") or booking any of our tours or services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you may not use the Site or our services.
To confirm a booking, you must complete our booking form, accept these Terms, and pay the required deposit or full payment as specified in your booking confirmation. A contract between you and Aussie World Tours will exist once we have issued a confirmation invoice.
All prices are quoted in Australian Dollars (AUD) and include applicable taxes unless otherwise stated. Prices are subject to change until your booking is confirmed with payment. We reserve the right to correct pricing errors and will advise you if a correction is needed before accepting your booking.
A non-refundable deposit of 20% of the total tour price is required at the time of booking. The final balance is due 60 days before the departure date. For bookings made within 60 days of departure, full payment is required at the time of booking.
We accept payment via credit card (Visa, MasterCard, American Express), direct bank transfer, and PayPal. Credit card payments may incur a surcharge of up to 1.5%, which will be disclosed at the time of payment.
Cancellation of a confirmed booking must be made in writing to Aussie World Tours. The following cancellation fees apply:
If you wish to change your booking (e.g., change of dates or tour), we will make reasonable efforts to accommodate your request. An administration fee of AUD $100 per person may apply, plus any difference in price for the altered arrangements.
In rare circumstances, we may need to cancel or make significant changes to a tour. If we cancel your tour, you can either receive a full refund of all monies paid or transfer to an alternative tour without any cancellation fee.
If we make a significant change to your tour (e.g., change of departure date, change of accommodation to a lower standard), we will inform you as soon as possible. You can either accept the change, transfer to an alternative tour without any cancellation fee, or cancel and receive a full refund of all monies paid.
Travel insurance is mandatory for all tour participants. Your policy must cover personal injury, medical expenses, repatriation, emergency evacuation, trip cancellation, loss of luggage, and personal effects. We strongly recommend purchasing travel insurance at the time of booking to cover you for unforeseen circumstances that may require you to cancel your trip.
You are responsible for ensuring that you have a valid passport and any necessary visas for your tour. Your passport should be valid for at least six months beyond the duration of your trip. Aussie World Tours is not liable for any loss or expense incurred due to your failure to comply with passport and visa requirements.
You should consult your doctor for advice on health requirements for your destination(s). It is your responsibility to ensure that you are aware of any health requirements and that you carry all necessary vaccination documentation.
Our tours are usually led by a tour leader or local guides. They have the authority to make decisions that affect the safety and well-being of the group. You agree to respect and comply with all reasonable instructions from tour leaders and local guides.
You agree to behave in a manner that does not cause distress, danger, or annoyance to other clients or any third parties. If your behavior is deemed unsuitable by our tour leader or local guide, we reserve the right to terminate your tour without refund.
While we make every effort to operate tours as advertised, changes may be necessary due to weather conditions, transportation difficulties, or other operational factors. We reserve the right to alter routes, schedules, itineraries, amenities, and accommodations as deemed necessary.
We will accept responsibility for the arrangements we provide or agree to provide as an "organizer" under the Australian Consumer Law. Subject to these Terms, if we or our suppliers negligently perform or arrange the services, we will pay reasonable compensation for any damage caused.
Our liability is limited in the following circumstances:
We will not be liable for any failure to perform or delay in performance of our obligations that is caused by events outside our reasonable control, including but not limited to natural disasters, war, terrorism, civil unrest, strikes, or epidemic/pandemic situations.
We respect your privacy and are committed to protecting your personal data. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.
If you have a complaint during your tour, you must inform our tour leader or local representative immediately so that they can attempt to rectify the issue. If the issue is not resolved to your satisfaction, you should notify us in writing within 28 days of the end of your tour.
By participating in our tours, you grant Aussie World Tours permission to use photographs or videos taken during the tour that include your image for promotional purposes without compensation. If you prefer not to be photographed, please inform our tour leader.
We may also use your written comments or feedback for marketing purposes unless you expressly request that we do not.
All content on our website, including text, graphics, logos, images, and software, is the property of Aussie World Tours and is protected by Australian and international copyright laws.
You agree not to use our website for any unlawful purpose or in any way that might damage, disable, or impair the site's functionality.
These Terms are governed by the laws of New South Wales, Australia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the website. Your continued use of the site or our services after any changes indicates your acceptance of the modified Terms.
If you have any questions about these Terms of Service, please contact us at:
Aussie World Tours
420 George Street
Sydney, NSW 2000
Australia
Email: [email protected]
Phone: +61 2 8011 4567
These Terms of Service were last updated on October 15, 2023.